External Resources

Kids Helpline is Australia’s only free, confidential 24/7 phone and online counselling service for children and young people aged 5 to 25. Qualified counsellors are available anytime, for any reason. Their website also includes resources for kids, teens, young adults, parents, carers, schools and teachers.

Lifeline is a national charity providing 24/7 crisis support and suicide prevention services for people in Australia experiencing emotional distress. Support is available by phone, text and online chat.

If your child is experiencing a mental health crisis, you can bring them to the Queensland Children’s Hospital Emergency Department. You do not need a referral. The Acute Response Team can review your child’s condition, provide immediate care, and help connect you and your child with ongoing support and services if needed.

The crisis phone line is available 24 hours a day, 7 days a week for children, young people, their families and carers.

Crisis phone support: 07 3068 2555

Suicide Call Back Service provides free, professional 24/7 phone and online counselling for people at risk of suicide, people concerned about someone at risk, people bereaved by suicide, and people experiencing emotional or mental health concerns.

MensLine Australia provides free, professional 24/7 counselling support for men with concerns about mental health, relationships, anger management, family violence, parenting, stress and suicidal thoughts. Support is available by phone, online chat and video counselling.

If you believe a child is in immediate danger or a life-threatening situation, call Triple Zero (000).

If you have reason to suspect a child in Queensland is experiencing harm, is at risk of harm, or is being neglected, contact Child Safety Services to discuss your concerns.

1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. Support is available by phone, text, online chat and video call.

Phone: 1800 737 732
Text: 0458 737 732

ClearlyMe® is a free app designed for teens aged 12 to 17 who are experiencing depressive symptoms, psychological distress, or going through a tough time. The app provides practical tools and activities to support mental health and wellbeing.

SANE offers free digital and telehealth support services for people over 18 with complex mental health needs, as well as their family, friends and carers. SANE also provides mental health support for people with intellectual disability, autism or acquired brain injury.

The Butterfly Foundation provides support for people experiencing eating disorders or body image concerns, as well as their families, friends, partners, carers, teachers, clinicians and workplaces.

The Butterfly National Helpline is available 8am to midnight, 7 days a week.

Relationships Australia Queensland provides a wide range of support services focused on improving wellbeing and relationships, including:

• Individual, couple and family counselling
• Separation support, mediation and parenting programs
• Domestic and family violence support
• Senior relationship services, including elder abuse prevention and social connection
• Family support services
• Workshops and courses to build skills for healthy relationships

Services are available in person and online across Queensland.

DVConnect Womensline is a free helpline for people in Queensland experiencing domestic and family violence. If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable with, including Womensline or Mensline.

Womensline is available 24 hours a day, 7 days a week and can provide:

• Emergency transport and accommodation
• Specialist crisis counselling
• Safety planning
• Information, referrals and support
• Safe accommodation for pets through the Pets in Crisis program

DVConnect Mensline supports men in Queensland who are using abuse or experiencing abuse in an intimate partner, ex-partner or family relationship. Mensline is a free and confidential helpline that can assist men to change abusive behaviours or access safety from abuse.

If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable with, including Womensline or Mensline.

Mensline is available from 9am to midnight, 7 days a week and can provide:

• Support for men to change abusive behaviour
• Referrals to specialist behaviour change programs
• Safety planning for men experiencing abuse
• Emergency transport
• Information and referral options

headspace provides online and phone mental health support for young people aged 12 to 25, as well as family and friends supporting a young person.

Young people and families can connect with a trained clinician through webchat, phone or online support. This service is designed for short-term support, and people can return for another session when needed.

Online and phone support is available from 3pm to 10pm local time, 7 days a week.

Parentline is a confidential telephone counselling service providing professional support for parents and carers in Queensland and the Northern Territory.

Phone support is available every day from 8am to 10pm. WebChat is available every day from 8am to 9pm.

Beyond Blue provides free and confidential mental health support by phone and online chat. The service can support people who are feeling overwhelmed, having a difficult day, experiencing anxiety or depression, or supporting a partner, family member or friend.

Support is available 24/7.

13YARN is a national crisis support line for Aboriginal and Torres Strait Islander people. It provides confidential, one-on-one phone support with trained Aboriginal and Torres Strait Islander Crisis Supporters.

Support is available 24/7.

PANDA supports the mental health and wellbeing of expecting, new and growing families. PANDA provides information, counselling and support for parents and families during pregnancy and in the first year of parenthood.

The PANDA National Helpline is available Monday to Saturday.

Phone: 1300 726 306